Built for how your business actually operates, not generic scheduling.
A generic answering service treats every enquiry the same. Syna is configured around your business — availability, urgency and priority rules — so routine enquiries get handled and time-sensitive ones reach a person.
Routine scheduling and rebooking
Standard appointments, follow-ups and rebooked visits are checked against your rules and booked straight into your CRM.
Urgent and time-sensitive requests
Anything flagged as urgent skips the routine path and reaches a person right away instead of waiting in a queue.
After-hours priority
Enquiries at 11pm are checked against the same rules as enquiries at 11am, so coverage doesn't depend on someone happening to be available.
All of it writes into the CRM your team already runs. See how the mechanism works